At Heal Your Qi, your happiness is our highest priority! We work tirelessly to delight you with our products and make you feel special.
We understand that skincare is a personal purchase, for this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days from the date of purchase. Simply contact us and return the products to our address. However, postage will be charged at actuals.
Our products once opened cannot be repackaged or resold due to the lack of preservative. To keeps things safe for our customers, we do not accept returns on opened merchandise. If you are unsure of a product’s suitability, kindly consult our experts.
Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Heal Your Qi is not responsible for damage after delivery.
Please allow one to two weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund request is approved, the refund will be processed within 5-7 working days after we receive the returned product or confirm the cancellation.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@healyourqi.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@healyourqi.com and we will get back to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Cancellation Policy
Orders once placed through www.healyourqi.com cannot be cancelled and no refunds will be made once an order has been successfully placed.
Shipping Returns
To return your product, you should mail your product to: 115, Heal Your Qi, Nagheta Road Hardoi.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We may provide guidance and/or return package pickup service on request, subject to availability.
Need Help?
Contact us at contact@healyourqi.com for questions related to refunds and returns.